KnowWhere support
Quick answers. Can't find yours? Write to support@aatox.com with your phone model and Android version.
It says "Not connected"
KnowWhere needs an internet connection for the best Hindi and Urdu understanding. Check your connection and try again. If you installed a test build, make sure it is the latest file we sent you.
The microphone does not work
Open your phone's Settings, then Apps, KnowWhere, Permissions, and allow the Microphone. If another app is using the microphone (a call, a recorder), close it and try again.
The voice changed or sounds different
KnowWhere speaks with one voice when it can reach Gemini. If the internet is weak or Gemini is busy, it falls back to your phone's own voice. Try again when your connection is better.
How do I use it without opening the app?
In KnowWhere, open Settings, then Quick start. You can turn on a Speak button in your notifications, add a round or wide button to your home screen, or add the KnowWhere tile to Quick Settings (swipe down twice, tap the pencil, drag the tile).
Can I use it on the lock screen?
Yes. The notification Speak button works on the lock screen if you allow it in Settings, Quick start. On Pixel phones with the Android 16 update, you can also add a lock-screen widget: Settings, Display and touch, Lock screen, turn on "Widgets on lock screen", then swipe in from the right edge of the lock screen and tap +.
It stops working in the background on my Samsung, Xiaomi, Oppo or similar phone
Some phones close apps aggressively. In your phone's settings, set KnowWhere's battery usage to "Unrestricted" or "No restrictions", and allow it to start automatically if your phone has that option.
Why are my items saved in English letters?
KnowWhere keeps every saved item and place in English letters, whichever language you speak, so notes stay consistent. For example, a Hindi word for "keys" is saved as "keys". Replies still come in your language.
How do I delete my data?
Open Settings, then Privacy, then "Delete all". Uninstalling the app also removes its data.